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Terms of use

User AgreementAML/KYCPrivacy Policy

User Agreement

The Platform has the right to make unilateral changes to this document at any time, the changes come into force immediately after publication in the new version of the Agreement on the Internet at https://fswap.io/

  • Change unilaterally the amount of commissions charged for operations and/or transactions made by the user on the Platform.
  • Suspend access to the provision of services at any time, for technical reasons, since there are external factors that may affect the continuous provision of services.
  • Make changes to the Platform interface, texts, graphic elements, design, images, photos and videos and other results of intellectual activity, at https://fswap.io/, including any sub-domains. The Company does not currently provide Services without any exception to the following jurisdictions: Afghanistan, Central African Republic, Congo-Brazzaville, Congo-Kinshasa, Cuba, Democratic People's Republic of Korea, Ethiopia, Eritrea, Iran, Namibia, Libya, Pakistan, Somalia, Sudan, Syria, Uganda, USA, South Sudan, Zimbabwe, Yemen, Albania, Burkina Faso, Barbados, Cayman Islands, Cambodia, Haiti, Jamaica, Jordan, Mali, Malta, Morocco, Myanmar, Nicaragua, Panama, Philippines, Senegal, Bahamas, Barbados, Botswana, Ghana, Iraq, Mauritius, Trinidad and Tobago, Vanuatu, Canada, Japan, Mongolia, Taiwan, Venezuela.
  • Selectively collect information about the user of the services and transfer personal data to third parties specifically authorized for this, namely, third-party providers for identification and identity verification.
  • The platform is authorized to make exchanges through third-party liquidity providers and act as an intermediary.

By this paragraph, the Platform notifies that the Platform provides services through interaction with third-party providers and liquidity providers. At the same time, the Platform claims that all responsibility for exchange cryptocurrencies, the stability of fallouts, and digital financial assets lies with the above-mentioned persons provided for in this paragraph of this Document

Non-Standard Transactions Policy

The technical issues arising from your misuse of our services, including but not limited to creating incorrect transactions, entering a wrong address both when indicating the recipient address and when sending your crypto assets to us, sending transactions through wrong chains, sending transactions without required Extra ID (Memo, Destination tag, etc), sending funds from smart contracts, and other types of user mistakes may be resolved by our technical department with limitations. Some types of cases require additional operating costs, therefore refunding or processing of certain incorrectly sent transactions will imply supplementary fees. These supplementary fees can be either extracted from the refund amount or can be sent by you to the fee collection address provided by our technical department. Please check carefully the recommended networks during the creation of your transaction. Some types of cases require additional operating costs, therefore refunding/processing of certain incorrectly sent transactions will imply supplementary fees. These supplementary fees can be either extracted from the refund amount or can be sent by you to the fee collection address provided by our technical department.

Cases of transactions with no Extra ID indicated can be resolved only if the amount is equal or more than $50. Transactions less than $50 with no Extra ID indicated cannot be refunded or processed. The approximate rate of cryptocurrency conversion into USD is calculated according to the rate on the date of customer’s request regarding the transaction.The minimal fixed fee amount for cases with transactions sent through wrong chains is $100. The following types of deposits sent to Fswap deposit addresses are not processed automatically and require the minimal fixed retrieval fee of $100: Smart contract transfers to Fswap deposit addresses; TON tokens sent to Fswap’s deposit addresses without the Jetton notification.

The Platform is obliged:

  • Provide the user with a digital Platform for using the Services.
  • Maintain the security of the user’s services, do not transfer credentials and personal data to third parties without his consent. Ensure the safety of the user's credentials and personal data by monitoring the state of the system, software, timely equipment maintenance, anti-virus checks and installing comprehensive protection systems against unauthorized access.

The User is obliged:

  • Not to use the Platform or its services for any illegal purposes or other purposes not mentioned in this Document, not to transfer credentials to any third party, and not to use the Platform for the benefit of any third party in any way.
  • Do not attempt to gain unauthorized access to any part or function of the Platform services, or any other systems or networks connected to the Platform services or to any server thereon, through hacking, password mining or any other illegal means, including the use of virtual private networks or any other mechanism that would facilitate prohibited use/access to content or services.
  • Not use any device, software to interfere or attempt to interfere with the proper working of the Platform or any transaction conducted on the Platform's websites or mobile applications.
  • Independently monitor new versions of this Document. By continuing to use the Platform after the changes come into force, the user automatically accepts the new version of this Document. If the user does not agree to the terms of the new version of this Document, he should stop using the Platform.